Supplier​

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LE BON spol., s.r.o

Zábrdovická 15/16, Zábrdovice, 615 00 Brno

Identification number: 64506967, VAT number: CZ64506967

C 22641/KSBR Regional Court in Brno

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Responsible person:

Ing. René Novak

info@lebon.cz

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1) Introductory provisions

The rights and obligations of the contracting parties regarding the rights from defective performance and from the guarantee are governed by the relevant provisions of legal regulations, especially the Consumer Protection Act, the Civil Code and these Warranty Terms and Conditions.

 

2) Warranty period, extended warranty

The supplier provides the customer with a guarantee for the quality of the delivered goods, or of the work performed, within the following warranty period:

a) unless otherwise specified, the extended warranty period is sixty (60) months;

b) in the case of electrical appliances, electrical installations, furnishings and accessories supplied by the supplier together with furniture, the warranty period is governed by the provisions in the warranty certificates of individual electrical appliances, furnishings and accessories, or by law.

c) for consumables (bulbs, fluorescent lamps, other lighting fixtures, batteries and light sources, etc.) the basic warranty period is twenty-four (24) months; this does not affect their lifetime, the conditions of which will be communicated to the Customer in writing at the latest upon acceptance of the goods, or of the finished work. For the avoidance of any doubt, the warranty does not apply to the deterioration of the properties of the item related to its lifetime, if the deterioration occurred after the expiration of the specified lifetime of the item.

 

3) Beginning of the warranty period

All the aforementioned warranty periods start from the moment of personal acceptance of the goods by the customer (in the case of delivery of the goods by the carrier from the moment of acceptance of the goods by the carrier), or at the time of protocol handover of the completed work to the customer. If the goods/work consists of several parts that are delivered sequentially, the warranty period starts from the date of acceptance of the last delivery of the goods/execution of the last part of the work. A tax document serves as a warranty certificate for delivered goods, and a handover protocol for completed work.

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4) Termination of warranty

The duration of the warranty is conditional on compliance with the conditions of use and maintenance of the goods/work set by the supplier, with which the customer has been informed. In the event of a violation of the above conditions by the customer, the warranty rights expire.

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5) Warranty exclusions

The warranty does not cover:

a) used goods, especially for samples displayed at the sample room, the possible wear and tear of which has already been taken into account in the price;

b) goods delivered with a defect for which a reduced price has been agreed;

c) wear and tear of goods, or works caused by normal use;

d) defects caused by poor-quality preparation of the substrates (unevenness of walls and floors) for the proper execution of the assembly, of which the customer was warned in advance;

e) defects caused by improper treatment, unprofessional handling;

f) for defects caused by the customer (in particular, the use of incorrect additional and installation material or paints);

g) for defects arising as a result of mechanical damage to the goods, or the work (e.g. during transport provided by the customer) and/or its excessive loading or use contrary to the conditions specified in the supplier's documentation (e.g. maintenance instructions and material characteristics);

h) for defects arising as a result of the use of the goods/work contrary to the supplier's instructions and/or in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical effects of the environment specified by the supplier or manufacturer;

i) for defects caused by unprofessional installation, handling, service, or neglect of care for the goods/work, which is not attributable to the supplier;

j) for defects caused by unqualified intervention or by changing the parameters of the goods, or works that have been modified by the customer (painting, bending, etc.), if a defect has arisen as a result of this modification;

or

k) for defects arising as a result of damage to the goods/work by natural elements or force majeure.

The usual color difference and differences in the structure of natural materials (e.g. leather, wood, veneer) are not considered to be a defect of the product/work.

The buyer does not have warranty rights if he knew before taking over the goods/work that the goods/work was defective.

 

 

 

A) Complaints

 

1) Basic conditions of the complaint

If the customer is a consumer, complaints about defects in goods/works within the legal warranty period are governed by these complaints regulations, unless otherwise stipulated by the Consumer Protection Act, or Civil Code. Claims for warranty defects in the extended warranty period for the customer as a consumer, as well as all claims for warranty defects by a customer who is not a consumer, are governed exclusively by this complaint procedure.

 

2) Inspection of goods upon receipt

In the case of delivery of goods via a carrier, the customer is obliged to check the condition of the shipment according to the attached delivery note, especially the number of packages and damage to the box, immediately upon receipt. The customer is entitled to refuse acceptance of a shipment that does not comply with the order, or if the shipment is damaged or incomplete.

If the buyer takes over the damaged shipment from the carrier, it is necessary to document the damage or incompleteness of the shipment in the shipping document together with the carrier (photo + note) and immediately notify the supplier of this fact electronically to the email address: info@lebon.cz. If the customer does not do so, he runs the risk that his later claim will not be recognized.

 

3) Method of making a complaint

The customer is obliged to submit a claim for a defect in the goods/work to the supplier in writing, by email (to the address: assistant@lebon.cz) or by filling out the online Complaint Form (on the website www.lebon.cz/zaruka-reklamace) before the relevant warranty period expires. If it is a claim made by the customer as a consumer within the statutory warranty period, the customer shall also indicate the required method of defect removal (see below) as part of the claim. In other cases, the supplier will decide on the method of settlement of the complaint, taking into account the nature of the defect and the possibilities of its removal.

 

4) Claims of the customer in the event of a complaint

The customer has the right to demand from the supplier:

a) delivery of a new part, if it is proportionate to the nature of the defect and if the defective part suffers from an irreparable defect for which the goods/work cannot be used or if it shows the same defects that could not be removed by repair earlier and it is not the goods or its part delivered at a lower price;

b) repair of a defective part in the event that the delivery of a new part would be disproportionate to the nature of the defect (the so-called defect can be removed without unnecessary delay);

c) provision of a reasonable discount from the price of the defective goods/work in the event that it is not possible to repair or replace the defective part with a flawless one.

 

5) Necessary documents for assessing the claim

When making a complaint, the customer is obliged to inform the supplier at least:

a) name, surname of the customer/business company;

b) telephone contact and e-mail address of the customer;

c) invoice number;

d) the most accurate description of defects (including marking of individual parts according to the assembly instructions if it was included in the delivery);

e) asserted claim from defective performance (proposed solution);

f) detailed photo of the defective part.

 

6) Cooperation of the customer in the event of a complaint

As part of the above, the customer is also obliged to provide the supplier with proof of ownership of the goods/work and to provide the supplier with the necessary cooperation for proper and timely handling of the claim. In case of delivery of insufficient documents or information for the assessment of the claim, the supplier is obliged to inform the customer without undue delay about the need to provide additional documents or information. In the event that the customer does not provide the required documents, or does not provide cooperation to another supplier, the supplier will not be able to assess the claim or make a decision on it. For the duration of the customer's delay in delivering the missing documents, or with the provision of cooperation, the supplier does not run the time limit for deciding and handling the complaint established by law and this complaint procedure.

 

7) Complaint settlement

The supplier or an employee authorized by him shall decide on the validity of the claim within three (3) working days of its receipt. This period does not include the time required for a professional assessment of the defect. If it is a customer's complaint as a consumer within the statutory warranty period, the supplier undertakes to handle the complaint without undue delay, but no later than (30) days from its application; with regard to technological procedures in the production of new furniture or its parts, it is nevertheless agreed that this period can be extended by up to another thirty (30) days. In other cases, the supplier will handle the claim within a reasonable period.

 

In the event of a justified claim of a defect in the goods/work, which is to be resolved by exchanging the defective part for a new one, the customer shall deliver the defective part at his own expense and risk to the supplier's premises at the address: CTPark Ponávka, Škrobárenská 14, 617 00 Brno, Building B7/2 (Hall IV /2). The defective part must be in perfect condition, and it is desirable to send it in the original packaging or suitable transport packaging, as the supplier is not responsible for any damage during transport to the supplier. If personal collection of the new part is agreed at the relevant establishment, the customer is obliged to collect the new part no later than fourteen (14) days after receiving information about handling the claim; in case of delay, he undertakes to reimburse the supplier for the incurred storage costs. If the customer requests the repair of a defective part or its replacement at the customer's location, even though the defective part can be sent to the supplier's premises, the customer is obliged to reimburse the supplier for the costs associated with the technician's visit; the supplier will inform the customer in advance of the amount of costs.

If the complaint is evaluated by the supplier as unjustified, the supplier will notify the customer in writing within the specified period.

 

8) Claim costs

In the event of a justified complaint, the customer has the right to compensation for the costs associated with its application (e.g. transport costs, etc.) in the necessary amount, taking into account the nature of the defective part of the goods/work. The customer is obliged to submit a request for reimbursement of these costs to the supplier without undue delay, but no later than thirty (30) days after the claim has been processed.

 

In the event of an unauthorized complaint, the customer bears the costs associated with the claim (especially postage, transport costs, etc.).

 

 

 

This complaint procedure becomes valid and effective on:

26/10/2022

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